Everything you need to succeed, all in one place

Until recently, the inspectors at test specialist Kiwa Fire Safety and Security were still mainly working with paper reports. Digitization of that process first led to protests, but a more efficient and reliable inspection process was created after Kiwa switched to a digital, asset-based work environment based on the Novulo platform.

Five months. That’s how long JW Volmacht needed to grow from a blank canvas into a fully operational insurance application. The new MGA of JW Verzekeringen started with Novulo in June 2025 to build a complete front, mid, and back office on a single platform. The ambition: excellent digital self-service for customers who are always on the move. Full control over the insurance process. And a modern way of working and communicating. They went live in November.

Consumers and entrepreneurs expect insurances to be arranged quickly and easily. No hassle. “A bad digital experience is game over,” warns Jan-Pieter van der Helm of IG&H. “If you have a messy process, you are immediately 6-0 behind as an insurer or intermediary. Customers can go to the competition with one click.” Customer experience is therefore the central theme in digital transformations in the insurance world.

EY joins as implementation partner of the Novulo platform and brings expertise in finance, change management and technology implementations. Novulo provides the technological basis for flexible and future-proof insurance processes. EY also developed a quality framework to ensure a consistently high level of implementations. Together, both parties want to help insurers innovate faster, with more quality, ease of use and freedom of choice.

JW Verzekeringen bewijst dat het opzetten van een volmachtbedrijf geen meerjarenproject hoeft te zijn. Tussen de start in juni 2025 en een volledig operationele volmacht in november zat geen eindeloze bouwfase, geen wachten op releases en geen concessies aan wat een leverancier toevallig aanbiedt. De sleutel was een bewuste keuze voor een andere manier van werken.

The platform has simplified their business processes and improved the overall performance of their team. A concrete example is that the time required to process customer orders has been halved, leading to faster delivery times and satisfied customers.