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Until recently, the inspectors at test specialist Kiwa Fire Safety and Security were still mainly working with paper reports. Digitization of that process first led to protests, but a more efficient and reliable inspection process was created after Kiwa switched to a digital, asset-based work environment based on the Novulo platform.

Thanks to Novulo, they can now coordinate better and execute projects more efficiently. A specific advantage is that projects that previously took months can now be completed within a few weeks, which has improved the overall performance of his team.

JW bewijst dat het opzetten van een volmachtbedrijf geen meerjarenproject hoeft te zijn. Tussen de start in juni 2025 en een volledig operationele volmacht in november zat geen eindeloze bouwfase, geen wachten op releases en geen concessies aan wat een leverancier toevallig aanbiedt. De sleutel was een bewuste keuze voor een andere manier van werken.

This year, JW Insurance is launching a new proxy company: JW Volmacht BV. For the digital backbone, the organization consciously opts for Novulo's insurance platform. In doing so, JW Volmacht offers its customers a modern, flexible digital experience and gets full control over products, processes and customer communication. The implementation is done by Insurance Data, Novulo's implementation partner. With Novulo, JW Proxy gets a flexible insurance platform for back, mid and front office. The platform enables the organization to easily configure and manage insurance products, flexibly organize processes, automate workflows and streamline communication across channels. For customers, this means that they can take out a new insurance completely digitally, with minimal manual processing and a fast and error-free experience.

Consumers and entrepreneurs expect insurances to be arranged quickly and easily. No hassle. “A bad digital experience is game over,” warns Jan-Pieter van der Helm of IG&H. “If you have a messy process, you are immediately 6-0 behind as an insurer or intermediary. Customers can go to the competition with one click.” Customer experience is therefore the central theme in digital transformations in the insurance world.

EY joins as implementation partner of the Novulo platform and brings expertise in finance, change management and technology implementations. Novulo provides the technological basis for flexible and future-proof insurance processes. EY also developed a quality framework to ensure a consistently high level of implementations. Together, both parties want to help insurers innovate faster, with more quality, ease of use and freedom of choice.