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Insurer Anker Insurance Company did not work it out with the old ERP supplier. Despite the promise that there was plenty of room for innovation on the open platform, technical director Joris Bos was unable to achieve his wishes with this party. With the switch to the Novulo platform, he now says he is completely in control.
Markel Netherlands has replaced its existing CCS/Level system with the Novulo platform. In just eight months, the insurer implemented an integrated solution for all core processes: from customer relationship management to policy administration and claims handling. Since going live on December 1, 85% of all policies have been successfully renewed.
This year, JW Insurance is launching a new proxy company: JW Volmacht BV. For the digital backbone, the organization consciously opts for Novulo's insurance platform. In doing so, JW Volmacht offers its customers a modern, flexible digital experience and gets full control over products, processes and customer communication. The implementation is done by Insurance Data, Novulo's implementation partner. With Novulo, JW Proxy gets a flexible insurance platform for back, mid and front office. The platform enables the organization to easily configure and manage insurance products, flexibly organize processes, automate workflows and streamline communication across channels. For customers, this means that they can take out a new insurance completely digitally, with minimal manual processing and a fast and error-free experience.
Insurer Markel Insurance is renewing its IT landscape by switching to the Novulo insurance platform and Microsoft Dynamics. This integrated solution provides a solid basis for the entire chain — from customer interaction to policy and claims administration and portals. IG&H takes care of the full implementation and takes care of Markel both during and after the go-live. Thanks to this strategic collaboration, Markel will soon have a future-proof platform that suits today's organization and adapts to tomorrow's ambitions.
In a visionary step, Anker Insurance Company has undergone a crucial change by opting for a new insurance application developed via Novulo's innovative composable insurance platform. This strategic transition to a new back office offers Anker Crew Insurance improved operational efficiency, including faster processing of policies and claims via the Novulo platform. The ambitious transition project, aptly named “Wave”, included not only the upgrade of functional capabilities. It also involved a careful migration of all valuable historical data from the previous system.
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