Novulo Support

The Novulo Technical Support Program includes email and telephone access to our Technical Support organization and a variety of other support services. The level of support your business requires will determine the level that best fits your needs.

Customers can choose from 2 levels of support:

Standard: Suitable for customers with support needs during normal business hours, the Standard package provides coverage during normal 8 hour business days, from Monday through Friday.
Enterprise: For customers with high availability requirements, the Enterprise support program provides coverage 24 hours a day, 7 days a week to help resolve production-critical issues as quickly as possible.

1-Year Subscription Standard Enterprise
Novulo License check check
New Version Releases check check
Maintenance Releases check check
Access to Knowledge base check check
Number of Cases Unlimited Unlimited
Email support check check
Phone support 8x5 24x7
Number of Customer Contacts 2 6
Maximum response Time Priority 1 < 2 hours Priority 1 < 30 minutes
Hot fixes No check

Contact Us

For more information, please contact us for more details about our licensing model and support services.